CSU has made arrangements with Medical Mutual so that faculty and staff enrolled in the MetroHealth Select, Medical Mutual Value, and Medical Mutual Traditional medical plans can receive routine office visit care at no out-of-pocket cost from the CSU Health and Wellness Services medical staff. CSU clinic staff is included in the included in the MetroHealth and Medical Mutual networks as a Tier 1 provider.

• No deductible or copayment is required for care or services received from CSU Health and Wellness Services clinical staff.
• Many generic prescription medications are available for a $5 copay.
• You will be referred to another MetroHealth or Medical Mutual provider for treatment or care that cannot be provided by CSU Health and Wellness Services.
• Dependents of faculty and staff are NOT eligible for care from CSU Health & Wellness Services.
• Visits by appointment only—same day appointments may be available.

The On-Campus Health and Wellness Services is located in the Center for Innovation in Medical Professions (IM), Room 205 at 2112 Euclid Avenue. Call 216.687.3649 for appointments.

CSU Health and Wellness Services is nationally accredited by Accreditation Association for Ambulatory Health Care (AAAHC).

Nurse Line
(For all members enrolled in CSU medical plans)

Members of all CSU medical plans have access to a Nurse Line. When you have a health issue, a minor injury or a medical question, you have access at any time to talk to a qualified healthcare professional. Nurse Line, an email and telephone health line that is available 24 hours a day, 7 days a week to MetroHealth Select and Medical Mutual members. Nurse Line is staffed by fully qualified
Registered Nurses (RNs) who are available to answer your health-related questions at no charge.

Nurse Line offers peace of mind with around-the-clock guidance and answers to your healthcare questions. Trained RNs can help you:

• Make decisions about a health issue, including whether you need to visit a doctor or emergency room (ER)
• Understand medical conditions diagnosed by your doctor, including the importance of following the doctor’s plan of care
• Prepare for doctor visits by knowing what questions to ask
• Care for minor injuries and illnesses at home
• Develop healthier lifestyle habits

Nurse Line provides immediate support for everyday health issues and questions that might otherwise lead to unnecessary visits to the doctor or ER. Nurse Line can also give you an early warning of emerging health conditions before they become serious medical problems.

How to Use Nurse Line

You can reach Nurse Line by calling 888.912.0636. Please have your member ID number ready to access Nurse Line. You can also use Nurse Line via secure and confidential email. If you choose the email option, you will receive a response within 24 hours.

Additional Programs and Services through Medical Mutual

Medical Mutual offers a variety of the following programs and services at no cost to participants who are covered by their medical plan.

• Chronic condition management program
• Fitness discounts
• Maternity app
• My care compare
• Online tools
• Quitline
• Telehealth & telemedicine services
• Weight Watchers® (WW)
• Where to find care

Please visit the Medical Plans Page on myCSU’s Human Resources Benefits website for more information. Contact Medical Mutual Member Services at 800.774.5284 or visit medmutual.com if you have questions and need additional information.