Employee Assistance & Work Life Program

Employee Assistance and Work/Life Program

Cleveland State University’s Employee Assistance and Work/Life Program is through IMPACT Solutions.
Services and benefits are provided by the University to all full-time and part-time faculty and staff and their household members, dependents living away from home, parents and parents-in-law at no cost. IMPACT Solutions is designed to confidentially provide guidance and assistance with many of life’s every day and sometimes unexpected challenges.

For an overview of the IMPACT Solutions Employee Assistance and Work/Life Program, click IMPACT Solutions Overview Video for more information.

Benefits

  • Unlimited phone consultation
  • Five (5) free face-to-face counseling sessions per person, per occurrence
  • Numerous resources for work/life issues including:
     Stress Legal/financial matters
     Depression or Anxiety Identity theft recovery assistance
     Job Performance Difficulties Child/eldercare and other family issues
     Alcohol/drug abuse Wellness coaching
     Tobacco cessation resources

Confidential professional support is available by calling 800.227.6007, 24 hours a day, 365 days a year. Employees, their household members, dependents living away from home, parents and parents-in-law may also request in-person and virtual counseling and Work/Life Program services through MyImpactSolution.com.

Need Help?

Confidential professional support is available by calling 800.227.6007 24 hours a day, 365 days a year.

Member Portal & App MyLifeExpert

IMPACT Solutions, also offers a comprehensive Member Portal & App, MyLifeExpert. This website gives you access to thousands of articles, videos, and worksheets, assessments, interactive checklists, and an events calendar for the latest webinars and online training sessions. Access is personalized, 24/7, and most importantly, confidential.

For an overview of the Member Portal & App, click MyLifeExpert Video.

IMPACT Solutions and VikeHealth Workshops

IMPACT Solutions provides seminars and workshops as part of CSU’s VikeHealth and Wellbeing Program.

  • Click VikeHealth Events Calendar to see workshops available during the current cycle.

IMPACT Solutions and MyLifeExpert Live Webinar Series

IMPACT Solutions provides a monthly live webinar series on various wellness and work life topics as part of CSU’s VikeHealth and Well-being Program.

  • For instructions on how to login to these live webinar series, follow the MyLifeExpert Login Instructions (sidebar box).
  • Once you are logged into MyLifeExpert, scroll down to Events Calendar to view upcoming webinars

IMPACT Solutions EAP Newsletters

Click here for the following monthly newsletters:

  • IMPACT on Wellness
  • Frontline Supervisor
  • Hot Topics Flyer

Whenever you need assistance, contact IMPACT Solutions at 800.227.6007 or MyImpactSolution.com and counseling professionals will be there to help.

Using MyLifeExpert 

To get started with MyLifeExpert, you will need to create your own unique username and password using the following instructions:

  1. Go to myimpactsolution.com.
  2. On the top right, click “Member Portal & App”.
  3. On the right side, click “Sign Up” to create a new account with the company code.
  4. Enter your company code, CSUEAP, and click “Next”.
  5. Enter your preferred email address and click “Next”.
  6. Create a username then, click “Submit”.
  7. Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”
  8. Create a password. Note: Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
  9. You will be directed to a login page. Log in using your username and password.